This Refund Policy outlines how refunds, wallet balances, withdrawals, commissions, and dispute handling are managed on Serpbays (“Serpbays”, “we”, “us”, or “our”). By using the Serpbays platform, you agree to the terms described below.
All cancelled, rejected, or failed orders are automatically refunded to the user’s Serpbays wallet.
Wallet balances:
Can be reused to place new orders on the platform
Are not automatically converted to cash
Remain available until used or withdrawn
If a user wishes to convert wallet balance into cash, Serpbays provides a withdrawal option.
To withdraw funds:
The user must switch to Publisher Mode within the Serpbays app
This is a simple in-app role switch
Adding a website or listing a publisher site is NOT required
This requirement exists only to enable payout processing and does not affect account usage.
Serpbays charges a 20% platform commission at the time of withdrawal.
Key points:
No commission is charged on deposits
No commission is charged when placing orders
Commission is applied only when cash withdrawal is requested
Serpbays does not add margins or markups on publisher pricing
Publishers set their own prices, and advertisers pay exactly what is listed.
Deposits and withdrawals may be subject to payment system or gateway fees, depending on the chosen payment method.
These fees are charged by third-party payment providers
Serpbays does not control or retain these fees
Fee structures vary by payment system
Users are encouraged to review payment provider terms before proceeding.
Refunds may be issued in the following situations:
If an order is cancelled or rejected for any valid reason, the amount is refunded to the Serpbays wallet.
If the publisher does not complete the order within the allowed timeframe, the order is rejected and refunded.
If the advertiser does not accept the final delivery and revisions do not resolve the issue, a refund may be approved.
Important:
If the advertiser fails to review or approve the delivery within the specified timeframe, the system may automatically mark the order as approved. Once auto-approved, the order becomes non-refundable.
If the publisher fails to meet the advertiser’s requirements despite multiple revision attempts, Serpbays may approve a refund after review.
If two identical orders are placed by mistake, one may be refunded after verification.
Advertisers must review all delivered links carefully before acceptance.
Revision requests must be raised before final acceptance
Once the delivery is accepted, the order becomes final and non-refundable
Refunds cannot be requested after acceptance
If an advertiser is dissatisfied with a delivered link or content, they may raise a dispute with Serpbays support.
Serpbays will act as a neutral mediator between the advertiser and publisher. After reviewing all relevant information, the decision made by Serpbays will be considered final and binding.
Refunds are credited to the Serpbays wallet
Wallet balances may be reused or withdrawn
Withdrawals are processed after:
Deducting the 20% platform commission
Deducting applicable payment gateway fees
Processing times may vary based on the selected payment method.
Serpbays reserves the right to deny refunds or withdrawals in cases involving:
Fraudulent activity
Abuse of refund policies
Manipulation of orders or payments
Violation of platform rules or Terms & Conditions
Serpbays may update this Refund Policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.
For refund-related questions or disputes, please contact:
Serpbays Support Team
📧 support@serpbays.com
© 2025. All Rights Reserved.